Due to our congested workflow of which a large proportion involves business customers, it’s simply not viable for us to offer free pick-up and drop-off services without taking payment for this extra service due to time taken and the possible disruption it can cause, especially to our business customers. We are a business after all, and you have to ask yourself, what nature of business is able to offer this kind of service (which we would class as a ‘premium’ service) for free? Are you sure you’re not already paying for it in another way i.e. within your repair cost or even other hidden costs that may be thrust upon you later? To put it simply, a highly regarded technician is a busy technician, and a busy technician isn’t going to have available time to offer these services for free – it’ll make more sense for him to charge a little extra for this, which would be the normal thing to do. There is also a trust factor as well. We have found that the general public have peace of mind within themselves if they’ve delivered the computer to us in person at our premises.