As well as offering reactive and proactive support, we also offer some key I.T. services on a monthly basis to aid in releasing the burden of your own responsibility towards your I.T. infrastructure, allowing you to concentrate on your main business activity without denting productivity and reliability.[/vc_column_text][/vc_column][vc_column width=”1/6″][/vc_column][/vc_row][vc_row top_margin=”0″ bottom_margin=”0″][vc_column][vc_progress_bar values=”%5B%7B%22label%22%3A%22First%20Contact%22%2C%22value%22%3A%22100%22%2C%22color%22%3A%22bar_red%22%7D%2C%7B%22label%22%3A%22Response%22%2C%22value%22%3A%22100%22%2C%22color%22%3A%22bar_blue%22%7D%2C%7B%22label%22%3A%22Resolution%22%2C%22value%22%3A%22100%22%2C%22color%22%3A%22bar_green%22%7D%2C%7B%22label%22%3A%22Follow-Up%22%2C%22value%22%3A%22100%22%2C%22color%22%3A%22violet%22%7D%5D” bgcolor=”bar_black” el_class=”itsupportbars”][/vc_column][/vc_row][vc_row top_margin=”0″ bottom_margin=”0″ el_class=”itsupport” css=”.vc_custom_1527447893311{margin-top: 40px !important;margin-bottom: 40px !important;}”][vc_column width=”1/6″][/vc_column][vc_column width=”2/3″][vc_column_text]We offer varied plans with different levels of service. The First-Contact to Resolution time that we provide is dictated by a Service Level Agreement (SLA) between us.
Our lowest tiered plan – the Essentials plan, has no SLA and this is reflected by the low cost. This doesn’t mean that our Response or Resolution time to your support request will be slow, it simply means that it is not guaranteed.
This means that when we are busy with multiple support requests, your support request will be placed at a lesser priority but it will be dealt with eventually. If we aren’t busy, it isn’t unexpected for you to receive an immediate Response and swift Resolution, but it is not guaranteed as we are unable to know when we will be busy.
At busy periods, we need to provide a priority to our Plus and Ultimate clients, coupled with a guaranteed response time. These are the plans you should consider if you need a guarantee that your issues will be resolved quickly.
Our guaranteed response times are still only worst-case. In reality, our response will be quicker – i.e. although we guarantee an SLA response of within 8 hours, the actual response that you will get can be as little as an hour or even immediate.[/vc_column_text][/vc_column][vc_column width=”1/6″][/vc_column][/vc_row][vc_row top_margin=”0″ bottom_margin=”0″ el_class=”icon-feat-adjust”][vc_column width=”1/3″]
Fast
We provide a fast response, and will aim to resolve simple issues in a swift and timely manner, no matter which plan you’re on.
For complex issues, we have a varied resolution time depending on the plan you’re on and the SLA, but we only need to engage a priority system when we are busy with multiple support requests.
Unlimited
Our support is fully unlimited on the Ultimate Plan and within office hours only of the Plus Plan. See the table below.
We have a Fair Usage Policy that may be enacted if we are receiving a large number of persistent support requests, but this won’t affect the majority of our clients.
Personalised
We will endeavour to understand your business activities and I.T. requirements, and tailor our support to suit.
Our recommendations and ICT advice will maximise your workflow at the best cost-to-benefit ratio.
Fixed Price
Our support prices are fixed on a monthly basis, with a 6 or 12 month contract term. There are no hidden extras.
Cost-Efficient
More important than cost efficiency is a high-quality service and an enthusiasm to support you. You will receive both.
Continuous
We are available through both office¹ and out-of-office² hours, via Remote, Phone & Email.
Below are the key features that each plan provides. The comparison table further below will show everything that each plan includes, at a glance.
Our on-site support rate varies between the different plans – the larger the plan, the less you pay.
If you require regular on-site support (for example, 1 hour of on-site support twice a month), then this pricing also applies – simply add the figures to your monthly total. If your on-site support requirements are larger, speak to us to see what we can offer you in terms of a further discount.[/vc_column_text][/vc_column][vc_column width=”1/6″][/vc_column][/vc_row][vc_row top_margin=”0″ bottom_margin=”0″][vc_column]
- Enjoy our contract benefits with as little as 1 computer per month.
- Great for small offices with only a few computers, requiring non-critical support.
- Eligible for all monthly contracted addons. See pricing table below.
- Remote & Phone support charged by the minute.
- Response & Resolution time will be within 1 working day, sometimes 2 working days.
- Monthly invoicing, with a minimum contract term of 6 months.
- Minimum of 10 computers required.
- Great for medium sized offices requiring a fast response to issues.
- Initial Site Survey is included FREE.
- Unlimited Remote & Phone support through office hours¹ only.
- Larger discount for on-site callouts.
- Networking Essentials addon included FREE, with a 50% discount on the Networking Plus addon.
- SLA Response & Resolution time is guaranteed within office hours¹.
- Monthly invoicing, with a minimum contract term of 12 months.
- Our best support package. Minimum of 10 computers required.
- Great for medium and large offices requiring a fast response to issues within hours.
- Same Day Response through out-of-office² hours too.
- Initial Site Survey is included FREE.
- Unlimited Remote & Phone support through both office hours¹ and out-of-office² hours.
- Largest discount for on-site callouts.
- Networking Plus addon, Endpoint Protection & Unlimited Cloud Storage included FREE.
- SLA Response & Resolution time is guaranteed within both office hours¹ and out-of-office² hours.
- Monthly invoicing, with a minimum contract term of 12 months.
² Out-Of-Office Hours include early mornings from 6am onwards, evenings upto 12am, weekends, and all public holidays (excluding Christmas Eve, Christmas Day, Boxing Day, & New Years Day).
³ SLA Response – This refers to the guaranteed time between First-Contact and Resolution. In most cases the actual time to resolve an issue will be less than quoted in the table. ‘No Guarantee’ means that we don’t provide a guaranteed time for resolution, but your issue will be resolved in a timely manner according to priority and workload at the time. Expect simple issues to be resolved on the same working day, and more complex issues to be resolved by the following working day.
* Initial Site Survey – This is not mandatory for clients on the Essentials plan and non-contracted clients, but it is strongly recommended. Please bear in mind that if you don’t have an initial site survey carried out, we may need a little extra time to get acquainted with your I.T. infrastructure and take notes for future reference when on-site for the first time. By having one carried out, we will be fully acquainted with your I.T. setup from the beginning and can serve you on-site fast and efficiently in the future, saving you money on longer than necessary callouts. The site survey is a flat-rate charge so even if we need a few hours or more on-site, you won’t be charged extra. The site survey is included free for Plus and Ultimate clients.
Your Location – If your office is based outside Leicester or Leicestershire, pricing may differ slightly depending on travelling distance and purpose of callout – please contact us with your location to see if there is a price adjustment.
Discretion may be applied for callouts that overrun – we generally aim to round downwards.[/vc_column_text][/vc_column][vc_column width=”1/6″][/vc_column][/vc_row][vc_row top_margin=”0″ bottom_margin=”0″ css=”.vc_custom_1527448085955{margin-top: 60px !important;margin-bottom: 60px !important;}”][vc_column][vc_custom_heading text=”“But wait – I don’t want a contract. What are my options?“” font_container=”tag:h2|text_align:center|color:%23ffffff” use_theme_fonts=”yes” css=”.vc_custom_1675362654671{padding-top: 10px !important;padding-bottom: 10px !important;background-color: #164678 !important;border-radius: 10px !important;}” el_class=”homesubhead” el_id=”onemansection”][/vc_column][/vc_row][vc_row top_margin=”0″ bottom_margin=”0″ el_class=”itsupport”][vc_column width=”1/6″][/vc_column][vc_column width=”2/3″][vc_column_text]If you want I.T. Support similar to a fixed-term contract, but without the commitment and monthly payment, we may have a product for you.
A Pre-Paid I.T. Support agreement, but with a little unique twist.
If you are a small business that fits into the following category …
- A long-term I.T. support contract at fixed monthly rates is not an appealing sell, and likely an unnecessary expenditure.
- I.T. support is required very infrequently with no regular pattern.
- An entire month (or two) can pass where no support is required, therefore creating financial wastage if the business was in any type of monthly contract, or, tying up precious cashflow if the business was in a retainer agreement.
- Critical I.T. support is required very occasionally, and required to a response level akin to a high-paying I.T. support contract offering a quick response time, hence avoiding paying high ‘emergency rates’.
- Critical hardware is located on-site, not to the level or quantity of medium to large businesses, but these few pieces of hardware do require a small level of proactive maintenance and support.
… then we may have the answer for you.
Please visit our page here, fully explaining how our pre-paid structure will work for you.[/vc_column_text][/vc_column][vc_column width=”1/6″][/vc_column][/vc_row][vc_row top_margin=”0″ bottom_margin=”0″ css=”.vc_custom_1527447524170{margin-top: 80px !important;margin-bottom: 80px !important;}”][vc_column][vc_cta h2=”” h4=”Contact us. We will reply back to you within 24 hours, and sooner in many cases.” h4_font_container=”font_size:22px|color:%23ffffff|line_height:26px” h4_google_fonts=”font_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:300%20light%20regular%3A300%3Anormal” style=”outline” el_width=”lg” add_button=”bottom” btn_title=”Enquire Now” btn_style=”custom” btn_custom_background=”#ffffff” btn_custom_text=”#006e37″ btn_size=”lg” btn_align=”right” css_animation=”appear” use_custom_fonts_h4=”true” btn_link=”url:https%3A%2F%2Fwww.anypcfixed.co.uk%2Fsubmit-enquiry%2F|title:Submit%20An%20Enquiry|” css=”.vc_custom_1526951900697{background-color: rgba(0,110,55,0.95) !important;*background-color: rgb(0,110,55) !important;border-radius: 10px !important;}”][/vc_cta][/vc_column][/vc_row]