We price-match at our discretion, and the reason for this is because quality of repair can vary between technicians. We will ask for the details that you received from the competitor regarding the repair.

For example, two car mechanics performing the same repair; one mechanic may have a better quality/standard of work than the other, albeit at slightly higher pricing. The end result can be different with either mechanic.

When we price a repair, we take many factors into consideration – time taken, repair quality, care and attention, knowledge and experience, repair innovation, quality of tools, component quality, amongst others. We believe our pricing reflects these factors, at the same time offering an affordable and reasonable price to the end-customer. Therefore if a competitor’s price is too aggressive for us to match with these factors in mind, we may decide not to offer a price-match. However, as the customer, you need to ask the competitor the right questions to ensure that you are receiving a repair of the highest standard, because as the saying goes – “you don’t get something for nothing”. Professional technicians working at high standards will not drop their pricing too much, and so you need to decide whether you’re willing to take the risk on lower pricing if you’re unsure of their quality assurance, or any of the above factors for that matter. Damage or further issues inflicted by a poor technician cannot be undone, only repaired at even more than the initial cost.