We issue an invoice to all of our customers, whether private individuals or business customers.

For private individuals, we will ensure that we take your details for the invoice in advance (either on drop-off or collection) – we will require a full name, address, contact number, and an email address that you currently use. An invoice in PDF format will be emailed to you before the end of the working week (due to our accounting/admin cycle) of when you collected your computer and paid for your repair. The invoice will be marked off as paid.

For business customers we offer the standard 30-day terms from the date that we issue you your invoice (usually the same day you arrive to collect your computer/s), and all of our payment methods and details are on the invoice for your convenience. Once the invoice is paid, we will email you a copy of the invoice again, marked as paid (as soon as possible after your payment is made). If payment is delayed beyond the 30-days, this would be classed as a late payment and we reserve the right to charge interest until payment is paid in full. This would be the statutory rate (8%) plus the current Bank Of England base rate. If this situation occurred, we would send revised invoices with the interest added.